Librestream Video Conferencing Solution at PRO EDGE
The Mobile Video Collaboration System
Librestream offers the leading mobile collaboration solution called Onsight, (also marketed under the brand name FieldView from Tandberg) that fully connects internal experts to remote locations in real time. Using Onsight, an internal expert can see live video and share feedback with field staff, external suppliers or customers to assess operations or resolve issues immediately.
Using Onsight, a field worker can quickly collaborate with an offsite expert through live video, voice and onscreen drawing using an easy to use hand-held, wireless device. Experts and field workers can resolve issues, fix problems, diagnose, or monitor field situations on the shop floor, customer site, in a remote health clinic or at the scene of an emergency.
Visual Mobile Collaboration for field service workers can mean the difference between solving a problem in minutes or solving a problem in days or even weeks. Using Onsight, field service workers can connect to experts who are miles away with live visual interaction. Onsight Mobile Collaboration applications within field service range from HVAC service technicians to heavy equipment inspections or repairs and insurance appraisals. The Librestream Onsight mobile devices provide live video interaction between field technicians and offsite experts.
By sharing live visuals and talking field service workers are able to resolve issues or complete inspections quickly to enhance overall productivity, enable training and mentorship, and improve overall customer service.
The mobility of the Onsight solution gives repair technicians the ability to go right to the problem and then bring the experts in to help solve complex repair issues, perform remote inspections of complex equipment, and visually report part and serial numbers or wear information.
Specialized engineers that need to "see" the problems are involved immediately through real-time mobile video of the asset in question. Field workers can call an expert at his or her personal computer, removing the human latency associated with travel and overall time-to-repair. Key suppliers can be notified and brought into the situation through live or recorded video at a much earlier stage thereby shortening the repair time. Onsight can even provide valuable on-the-job training by guiding junior employees through any situation.
Manufacturers of all kinds are being challenged to deliver new products in record time using an increasingly complex internal and external supply chain. With the trend towards outsourcing to offshore partners and shrinking product life cycles, the demand for mobile collaboration has grown substantially. Manufacturers are looking for a way to effectively resolve issues without delaying production and incurring costly travel.
Librestream's Onsight Mobile Collaboration system provides the answer for engineering teams, supply chain partners, and operation staff. A wireless Onsight mobile device streams live video from the factory floor to design team members. Combined with two-way audio and onscreen telestration, the team can quickly "see" and consult with remote co-workers or outside resources on issues and problems. Better decisions are made faster, which saves valuable production time, and significantly less travel is required
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